Terms and conditions
All prices are including VAT.
Debit/Creditcard (VISA, MasterCard, American Express)
In cooperation with Nets card payment systems, all transactions are carried out using the new security standard 3D-Secure. All the information is SSL - 128 bit encrypted and is 100% secure. The money is reserved in your account within 24 hours of you placing your order.
Debit/Creditcard (Switch, Maestro and Solo)
If you use Switch, Maestro or Solo, it is easy for you to shop at Trendcarpet. You select PayPal as the payment alternative in the checkout and you are directed securely to their payment window. Click on "continue", on the left of the page, and you will come to PayPal's bank and credit card alternatives. Tick the card you want to use and enter your details. PayPal's security system provides 100% security for your personal details and the payment is made to our PayPal account at the same time as you finish the payment.
Today, PayPal has over 150 million users and if you are one of them, you can shop with use using your PayPal account. You select PayPal as the payment alternative in the checkout and you are directed securely and easily to PayPal's payment window. If you do not have a PayPal account, but you would like to acquire one, you can read more on www.paypal.com.
If you would like to pay by bank transfer, please contact us for further information. A bank transfer takes 1 working day and the goods are despatched when we have received the money.
Delivery (Free shipping within EU.)
DHL - Standard delivery within United Kingdom
Free shipping within the EU.
Standard packages are delivered on working days between 09.00 and 18.00.
Delivery to the address you have stated.
Delivery time 2-3 working days.
Return (Free returns within EU.)
When sending back a carpet you first have to contact us to get a return dispatch note by e-mail. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed.
We cover all return shipping costs arranged using our shipping labels. It is our ambition that all our customers are completely satisfied with the carpets they order from us. We arrange safe return shipping by DHL. Returns are not possible for special ordered sizes.
When a return is completed the same card or bank account you used for the purchase will be credited.
14 day money back guarantee
As a private person (not companies) you have 14 day money back guarantee. You can return your carpet within 14 days and get your money back. Returns are however not possible for special ordered sizes. You have to package the carpet the same way as it was when you received it. More detailed information can be found under "Return". We offer free return shipping on all orders within United Kingdom to ensure that our customers are 100% satisfied with their purchase. More detailed information can be found under "Return".