As a private person you have 14 day money back guarantee. You can return your carpet within 14 days and get your money back. You have to package the carpet the same way as it was when you received it. More detailed information can be found under "Return". We offer free return shipping on all orders within EU and UK to ensure that our customers are 100% satisfied with their purchase. More detailed information can be found under "Return".
Please contact our customer service ([email protected]) to get a return label and further instructions. It is your responsibility that the carpet arrives in an undamaged and unused condition. Make sure that the carpet is well packed. We cover all return shipping costs arranged using our shipping labels. It is our ambition that all our customers are completely satisfied with the carpets they order from us.