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As a private person you have 14 day money back guarantee. You can return your carpet within 14 days and get your money back. You have to package the carpet the same way as it was when you received it. More detailed information can be found under "Return". We offer free return shipping on all orders within United Kingdom to ensure that our customers are 100% satisfied with their purchase. More detailed information can be found under "Return".
When sending back a carpet you first have to contact us to get a return dispatch note by e-mail. It is your responsibility that the carpet arrives in an undamaged condition. Make sure that the carpet is well packed. We cover all return shipping costs arranged using our shipping labels. It is our ambition that all our customers are completely satisfied with the carpets they order from us. We arrange safe return shipping by DHL.
